Refund policy
Return & Refund Policy
We want you to be happy with your gear. If something isn't right, here is how returns and refunds work.
Your EU right of withdrawal (14 days)
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason. To do so, tell us clearly (an email to getwerogear@gmail.com is enough) before the 14 days are up, then return the item within 14 days of notifying us. Our standard return window below is longer than this and does not affect your statutory rights, including the legal guarantee of conformity for faulty goods.
30-day returns
You may return most items within 30 days of the delivery date for a refund.
Condition
To be eligible for a refund, items must be:
- unused and in the same condition in which you received them;
- in their original packaging, with any tags still attached;
- for hydration products, the water reservoir/bladder must be unopened and unused — for hygiene reasons, opened or used bladders cannot be returned.
We may reduce your refund to reflect any loss in value of the goods caused by handling them beyond what is necessary to establish their nature, characteristics and function.
How to start a return
Email getwerogear@gmail.com with your order number and the item(s) you would like to return. We will reply with the return address and instructions. Please do not send anything back before contacting us — unidentified returns can't be processed.
Return shipping costs
You are responsible for the cost of return shipping, unless the item arrived faulty, damaged or incorrect. We recommend a tracked service and keeping proof of postage, as we cannot be responsible for items lost on the way back to us.
Faulty, damaged or wrong items
Please check your order on arrival. If any item is defective, damaged in transit or not what you ordered, email getwerogear@gmail.com with your order number and photos. We will cover the cost of return and send a replacement or issue a full refund, including original shipping. This is in addition to your statutory rights.
Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days of approval. Your bank or card provider may take additional time to show the funds.
Original shipping charges are non-refundable, except where the return is due to our error or a faulty item.
Exchanges
The quickest way to get a different colour or size is to return the original item for a refund and place a new order.
Non-returnable items
For hygiene reasons we cannot accept returns of used or opened hydration reservoirs/bladders. Gift cards and any items marked "final sale" are also non-returnable. This does not affect your rights if an item is faulty.
Contact
WeroGear — getwerogear@gmail.com. We reply within 1–2 business days.