Shipping policy

Shipping Policy

This policy explains how and when we ship orders placed on this store.

Order processing

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day. You will receive a confirmation email with a tracking number as soon as your order is dispatched.

Delivery time

Estimated delivery is 10–12 business days from dispatch for most destinations. Delivery times are estimates provided by our carriers and are not guaranteed. They may be longer during sale periods and holidays, or because of customs processing, weather or carrier delays.

Shipping rates

Any shipping charge is calculated and displayed at checkout before you complete your purchase.

Tracking

Every order ships with tracking. Please allow a few days after dispatch for the first tracking scan to appear. If your tracking has not updated for 7 or more days, email us at getwerogear@gmail.com and we will look into it.

Taxes, customs and duties

For deliveries within the European Union, applicable taxes are included in the price shown and there is nothing extra to pay on delivery. For deliveries outside the European Union, the recipient may be responsible for import duties, taxes and customs clearance fees charged by the destination country. These charges are set by the destination country, are not included in the item or shipping price, and are outside our control.

Incorrect or incomplete address

Please check your shipping address carefully at checkout. We cannot change or reroute a parcel once it has shipped. If an order is returned to us because of an incorrect or incomplete address, we will contact you to arrange re-delivery; a re-shipping charge may apply.

Lost, delayed or damaged parcels

If tracking shows your order as delivered but you have not received it, or your order arrives damaged, contact us at getwerogear@gmail.com within 7 days of the delivery date (with photos, in the case of damage) and we will help resolve it.

Contact

Questions about shipping? Email getwerogear@gmail.com and we will reply within 1–2 business days.